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Recover Deleted Email

This guide provides steps for restoring messages and folders that were accidentally moved to the Deleted Items folder, as well as steps for how to recover messages when the Deleted Items folder is emptied.

Important messages should never be stored in the deleted items folder

The Deleted Items folder is essentially the Trash folder of your Exchange email account, and will automatically purge any messages older than 90 days of age.

Consider using the Archive folder for messages that may be important in the future. 

Restore deleted messages

  1. Navigate to https://mail.uvm.edu. Sign in with your NetID and Password if prompted.
  2. Open the Deleted Items folder and select any messages you’d like to restore. Then click the folder-with-arrow icon and select Inbox.
    Exchange Online move to Inbox.

Restore a deleted folder

  1. Navigate to https://mail.uvm.edu. Sign in with your NetID and Password if prompted.
  2. Deleted folders will appear as subfolders of the Deleted Items folder. To view these folders, expand the Deleted Items folder by clicking the caret icon.
    Exchange Online Delete Items folder expanded.
  3. To restore a folder, click-and-drag it outside of Deleted Items.
    Exchange Online restore deleted folder.
  4. You should now see the restored folder in your folder list, no longer nested inside Deleted Items.
    Exchange Online folder list with Sample Folder.

Restore email using the 'Recover Deleted Items' feature

If your message was purged or your Deleted Items folder is empty, you may still be able to retrieve your message using the Recover items deleted from this folder feature.

Purged Items may still be recoverable

When a message has been purged from the Deleted Items folder, it will be recoverable for 30 days via the Recover deleted items feature. Please note that this feature will not restore folder hierarchy, only messages.

  1. Navigate to https://mail.uvm.edu. Sign in with your NetID and Password if prompted.
  2. Open the Deleted Items folder.
  3. Click Recover items deleted from this folder (# items), which is found above the list of messages if any purged items are recoverable.Exchange Online Recover items deleted.
  4. To restore a single message, click-and-drag it back to the Inbox.  To restore multiple, check each message you’d like to recover, and then click Restore.
    Exchange Online restore multiple items.

Updated on December 7, 2023

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